UX Strategy {memo}

Good Morning 3/4 | This week in UX

2019 {portfolio area} UX Strategy

It’s officially March, and now that we’re starting to break in our 2019 fiscal year with many new UXers I thought it valuable to communicate the plans you have all helped put into motion.

Mission & Goals (What)

Deliver world-class software warehousing experience!

Strategy (How)

* Adding More UX Talent

* Utilizing ‘Dual Track Agile’ & ‘Design Sprint’ methodologies

## Vision (Why)

why more people?

We’re opting for a good experience, fast. To do this quickly, ie not threaten to run interference with the barrage of new {portfolio functional area} using our new software, we’ll have to up our numbers to help with the total amount of work needed to accomplish the task.

why different methodologies?

Enablement, Scaling, and Enhancement was always a stopgap.
Our 2018 UX strategy was all about helping meet deadlines with software that needs minimal user training. However, for true WORLD CLASS SOFTWARE, we will need a different strategy.

We’ll need a strategy that will allow you all to actually think more than 3 days ahead of your teams IPM. We’ll need a strategy to allow us to think even more than the cliché touted 2-weeks ahead. {portfolio area} needs a united product & design experience vision to go hand-and-hand with the currently set operational 6yr vision.

… so again, why different methodologies — it’s so we can:

• Help craft a design vision = {portfolio} Design North Star

• Help look a little further ahead of the team = Dual Track Agile: Research and validate concepts prior to one line of code

• Help reduce harsh reactive team re-focusing = Design Sprints: quickly gain alignment & produce value tested results

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North Star Targeted Concepts

We’re currently launching a campaign to better understand what the future of {portfolio area} software could be. We’re specifically looking at two core concepts:

• New IA / Task-Based Navigation

  • How can we help users reduce the need to navigate around inquiry screens to do routine tasks?

• New Guided Experiences

  • How can we help guide/shepherd new & experienced users through core functionality without breaking a sweat?

UX Metrics

All of our current output is geared toward helping with the three outlined outcomes
(this helps to ensure each area is adding value to the overall long-term strategic plan)

• Efficiency

  • Increased speed for task completion

• No software training required

  • On-boarding training hours significantly reduced without impacting performance

  • Any {user} can assist in {any area} and complete any appropriate task

• Less Errors

  • Reduction of errors for new & veteran users

  • Significant reduction in time to recover from errors

Have feedback? Feel free to use this anonymous feedback forum:  (redacted link)